"Managing Information Technology In the Small Business Environment"

Non-technical managers or owners of organizations with fewer than 100 employees.

1. How to make the proper IT decisions.
2. Managing the IT process over time
3. What to look for in product and service vendors
4. Learning to separate Function from Fiction and Basics from Baloney

1. What is it?
2. Why is it important?
3. When is it important?

1. Workstations
2. Servers
3. Monitors
4. Printers
5. Network Connections

1. Internet access
2. Modems
3. WAN vs. LAN
4. Hubs, routers and switches

1. Network support
2. Hardware support
3. Software support

1. Operating systems
2. Accounting and management systems
3. Office automation
4. E-commerce
5. Licensing issues
6. Training
7. On-going long term support

1. Infrastructure requirements
2. System security
3. IT Auditing
4. IT personnel and hiring